General Inquiries

For questions about Ihiru’s platform, product features, pricing, partnerships, or other general support matters, please reach out to our support team at [email protected]. To expedite handling, include a concise description of your request and any relevant context.

• Platform capabilities, features, and integration guidance
• Pricing, terms, and partnership opportunities
• Account accessibility, billing, or non-technical assistance

Developer Submissions

We welcome submissions from developers seeking to publish apps, integrations, or extensions on Ihiru. To initiate review, you may submit via the form below or email [email protected] with the subject line “Developer Submission.” Please include the following to help us assess and accelerate your submission:

• Developer name and company
• Primary contact email and preferred contact method
• App or SDK name, concise description, and intended use case
• Platform compatibility, deployment model, and any relevant assets or links

Response Times

We balance speed with accuracy to deliver reliable, actionable responses. General inquiries typically receive an initial acknowledgement within 1 business day, with a substantive reply within 1–2 business days. Developer submissions are acknowledged within 1–2 business days and a final determination is usually provided within 2–3 business days after acknowledgment. During peak periods or for complex reviews, there may be delays; we will communicate expected timelines if extensions are anticipated. Our standard business hours are Monday–Friday, 9:00–17:00 UTC.